Tallowed and Free Shipping Policy

 

Wrong or Incomplete address

At Tallowed and Free, we strive to ensure that your skincare products are delivered promptly and efficiently. To help us serve you better, please review our shipping policy carefully.

**1. Accurate Address Information**

It is the customer's responsibility to provide accurate and complete address information when placing an order. This includes:

- Full name
- Apartment or unit number, street address
- City
- State/Province
- Postal/Zip code
- Country
- Any additional delivery instructions (e.g., apartment or suite number)

**2. Incomplete or Incorrect Addresses**

Tallowed and Free is not responsible for any delays or non-delivery of orders due to incomplete or incorrect address information provided by the customer. If an address error occurs:

- We will notify you via email as soon as we are aware of the issue.
- If the package is returned to us due to an address error, we will contact you to confirm the correct address.

**3. Reshipping Fees**

In the event that a package needs to be reshipped due to an incomplete or incorrect address provided by the customer, the following conditions apply:

- The customer will be responsible for the additional shipping fee to resend the package.
- The reshipping fee must be paid in full before the package is sent out again.
- We will provide details on the reshipping fee and payment process upon contacting you.

**4. Address Changes After Order Placement**

If you realize that you have provided incorrect address information after placing your order, please contact our customer service team immediately at tallowedandfree@gmail.com. While we will do our best to accommodate changes, we cannot guarantee that modifications can be made if the order has already been processed or shipped.

**5. Lost Packages Due to Incorrect Address**

Tallowed and Free cannot be held liable for packages lost or undelivered due to incorrect address information provided by the customer. We recommend double-checking your address details before finalizing your order to avoid any issues.

**Contact Us**

If you have any questions or need assistance with your order, please contact our customer service team at [Customer Service Email/Phone Number]. We are here to help and ensure that your Tallowed and Free experience is smooth and satisfying.

Thank you for your understanding and cooperation.

**Tallowed and Free Team**

Domestic (Canada), US, and International Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.

Should there be a significant delay in the shipment of your order due to high volume of orders we receive, we will inform you via email.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Cost of shipping depends on the destination and the weight of the order.

 

Shipping within Canada: 3-10 business days with Tracking

Shipping to the USA: 5-15 business days with Tracking

International Shipping: 10-70 days with Tracking

 

Note: Delivery delays due to unforeseen circumstances and various reasons can occur.

  

Customs, Duties and Taxes

Tallowed and Free is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)